Effective July 22, 2026 · Version 2026-07-22.1
Terms of Service
These Terms of Service (“Terms”) are an agreement between you and [LEGAL_ENTITY_NAME], a(n) [ENTITY_TYPE] organized under the laws of [STATE_OF_INCORPORATION] with its registered address at [REGISTERED_ADDRESS] (“Angel,” “we,” “us”). They govern your use of the Angel applications and related services (the “Service”) provided through a participating senior-living community (the “Community”).
The short version
Angel is a care-coordination and companionship service. It is a helpful layer around a human care team, never a replacement for one.
- Angel makes AI companion phone calls, surfaces wellbeing patterns to the care team, and keeps families gently informed. It is not a medical device, a diagnosis, or a 911 service.
- The phone companion is an AI, and you’ll always be told so. Its observations are pattern signals for humans to evaluate, and they can be wrong.
- Use your own account, respect residents’ privacy boundaries, and don’t misuse the system.
- Our liability to you is capped, the Service is provided as-is, and if we change these Terms materially we’ll ask you to review and accept the new version.
- In any emergency, contact on-site staff or call your local emergency number. Never wait for Angel.
This summary is for readability only. The numbered sections below are the binding text.
The service
Angel is business-to-business software for senior-living communities. It provides: (a) scheduled AI companion phone calls to residents who have consented to them; (b) AI-assisted analysis of those calls that surfaces wellbeing patterns, trends, and safety flags to authorized care staff; (c) a coordination surface for care staff (tasks, escalations, shift handoff); and (d) a family surface showing consented, deliberately non-clinical updates. Access is provisioned by the Community: staff accounts by invitation, resident and family accounts through Community intake or a Community-verified signup.
If these Terms conflict with a signed agreement between the Community and [LEGAL_ENTITY_NAME] (a “Community Agreement”), the Community Agreement controls for the Community; these Terms continue to govern individual users’ use of the applications.
Not medical care. Not an emergency service.
Read this section carefully
The Service is not a medical device and is not cleared, certified, or approved by the FDA or any comparable body. It does not diagnose, treat, cure, or prevent any disease or condition, including depression or any other mental-health condition. It surfaces conversational patterns for a human care team to evaluate, nothing more.
The Service is not a substitute for professional care. Decisions about a resident’s health, safety, or care must be made by qualified people, not by this software. Staff remain fully responsible for evaluating and acting on anything the Service surfaces.
The Service is not a 911, crisis-line, or emergency-response service and does not provide continuous monitoring. Safety escalations are best-effort signals that depend on telephone networks, third-party providers, and staff availability, and may be delayed, missed, or wrong. In an emergency, contact on-site staff or call your local emergency number (911 in the US) immediately.
AI disclosure
You are told, plainly and up front, when you are interacting with or being analyzed by an artificial-intelligence system, not only in this document:
(a) Resident calls are made by an AI companion, and the companion identifies itself as such; the first call includes a spoken statement that calls are recorded and reviewed to support the resident’s care, and that statement is logged. (b) Call analysis is performed by an AI system: mood signals, topics, summaries, wellbeing zones, and safety flags shown in the applications are AI-generated unless labeled otherwise. (c) AI output can be inaccurate. We do not represent that any AI-generated signal, summary, or flag is correct, complete, or clinically meaningful, and no user should rely on one without human judgment. (d) Recording and analysis of resident calls happens only under the consent described in our Privacy Policy.
Accounts & eligibility
You must be at least 18 years old to create an account. Staff access is invitation-only and tied to a Community and an assigned role; resident and family access is created through Community intake or a signup the Community verifies before any resident information is shown. You agree to provide accurate information, keep your credentials and access links private, not share accounts, and tell us or the Community promptly about any suspected unauthorized access. You are responsible for activity under your account unless it results from our failure to maintain reasonable safeguards.
Acceptable use
You agree not to:
(a) access or attempt to access another person’s records or any data your role and the resident’s consent settings do not authorize; (b) circumvent, probe, or disable the Service’s privacy, consent, or security controls; (c) use resident information for any purpose other than authorized care and communication; (d) harass, exploit, or attempt to defraud any resident or user; (e) submit unlawful, harmful, or infringing content; (f) interfere with the operation of the Service, scrape it, or reverse engineer it except where law permits notwithstanding this clause; or (g) use the Service to build a competing product. We may investigate suspected violations, and access to sensitive resident records is audit-logged.
Availability & third-party dependencies
The Service depends on third-party telephone networks, hosting, messaging, and AI providers. Calls, notifications, analyses, and escalations may occasionally be delayed, degraded, or unavailable, and scheduled maintenance or events outside our control may interrupt the Service. The Community must maintain human fallback procedures for resident check-ins and urgent response; the Service is a supplement to those procedures, never their replacement.
Disclaimer of warranties
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, WE MAKE NO WARRANTY THAT: (a) AI-GENERATED SENTIMENT, PATTERN, MOOD, OR SAFETY OUTPUTS WILL BE ACCURATE, COMPLETE, OR TIMELY; (b) ANY CONCERNING CONDITION OR EVENT WILL BE DETECTED, FLAGGED, OR ESCALATED; (c) THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY EXCLUSIONS, SO PARTS OF THIS SECTION MAY NOT APPLY TO YOU.
Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW: (a) NEITHER [LEGAL_ENTITY_NAME] NOR ITS OFFICERS, EMPLOYEES, OR SUPPLIERS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, OR LOSS OF GOODWILL, ARISING FROM OR RELATING TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY; AND (b) OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF [LIABILITY_CAP_AMOUNT] OR THE AMOUNTS PAID TO US FOR THE SERVICE GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY.
Carve-outs. Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law, including liability for gross negligence, willful misconduct, fraud, death or personal injury caused by negligence where such limitation is prohibited, or your non-waivable statutory rights. Some jurisdictions do not allow limits on incidental or consequential damages, so parts of this section may not apply to you.
Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless [LEGAL_ENTITY_NAME] and its officers, employees, and agents from third-party claims, damages, and reasonable costs (including attorneys’ fees) arising from: (a) your violation of these Terms; (b) your misuse of the Service or of resident information accessed through it; or (c) content you submit. This obligation does not apply to claims arising from our own breach of these Terms, negligence, or willful misconduct. Community-level indemnification, if any, is governed by the Community Agreement, not this section.
Suspension & termination
The Community or [LEGAL_ENTITY_NAME] may suspend or terminate your access: (a) to protect residents or other users; (b) in response to a security incident or suspected unauthorized access; (c) for material or repeated violation of these Terms; (d) when required by law; (e) when your affiliation with the Community ends (e.g., staff departure, resident discharge); or (f) upon termination of the Community Agreement. Where practical, we will give notice before or promptly after suspension. Upon termination, your right to use the Service ends; data retention, export, and deletion are governed by the Privacy Policy and the Community Agreement. Sections 7–9 and 12–13 survive termination.
Changes to these terms
We may update these Terms. Each version carries a version number and effective date, and a change history appears at the bottom of this page. For material changes we will: (a) post the updated Terms at least fourteen (14) days before they take effect where practicable; (b) notify signed-in users in the application and/or by email; and (c) require you to review and accept the new version before continuing to use the Service. New terms are never silently applied to existing users. Your acceptance of each version is recorded with its version number and timestamp; you can review your acceptance history on the Privacy & consents page.
Governing law, venue & dispute resolution
These Terms are governed by the laws of [GOVERNING_STATE], without regard to conflict-of-laws rules. Subject to the dispute-resolution provision below, the exclusive venue for disputes is the state and federal courts located in [VENUE_COUNTY_AND_STATE], and the parties consent to personal jurisdiction there.
Operator decision required: select exactly one option, then delete the other
Option A: Binding arbitration with carve-outs
Any dispute arising from these Terms or the Service will be resolved by binding individual arbitration administered by [ARBITRATION_PROVIDER_E_G_AAA_OR_JAMS] under its consumer rules, in [ARBITRATION_LOCATION] or remotely. Carve-outs: either party may bring an individual claim in small-claims court, and either party may seek injunctive relief in court for intellectual-property or data-misuse claims. Class-action waiver: disputes are resolved individually; class and representative actions are waived to the extent permitted by law. Opt-out: you may opt out of arbitration within 30 days of first accepting these Terms by emailing [LEGAL_CONTACT_EMAIL].
Option B: Courts only
Disputes are resolved exclusively in the state and federal courts located in [VENUE_COUNTY_AND_STATE]. Small-claims-eligible disputes may instead be brought in small-claims court. No arbitration requirement; no class-action waiver beyond what law provides.
Counsel should make this choice deliberately. An eldercare context raises real fairness and enforceability questions for mandatory arbitration, and several states restrict it.
General provisions
Entire agreement. These Terms, the Privacy Policy, and (for Communities) the Community Agreement are the entire agreement regarding the Service. Severability. If a provision is unenforceable, the remainder stays in effect, and the provision is enforced to the maximum extent permitted. No waiver. Failure to enforce a provision is not a waiver. Assignment. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets with notice to you. Additional rights. Jurisdiction-specific consumer rights may apply to you and are not waived by these Terms.
Contact
Questions about these Terms: [LEGAL_CONTACT_EMAIL] or [LEGAL_ENTITY_NAME], [REGISTERED_ADDRESS]. Privacy questions and data requests: [PRIVACY_CONTACT_EMAIL]. See the Privacy Policy.